Shipping, Refunds & Cancellations

Overview

Peptide Stacks coordinates prescription fulfillment through licensed compounding pharmacies after a US-licensed provider reviews your intake. Medications are not shipped until a valid prescription is issued and payment is confirmed.

Treatment options may vary by state based on local prescribing rules.

Provider Review Before Fulfillment

Every order is reviewed by a licensed provider before anything is dispensed or shipped. Prescriptions are issued only when clinically appropriate. If your provider determines that a protocol is not the right fit, your order will not be filled and you will receive a full refund.

Shipping Timelines

After provider approval, prescriptions are typically sent to our pharmacy partner within one business day. Compounding and quality checks may add additional processing time depending on the medication.

Standard shipping generally arrives within 3–7 business days after the pharmacy releases the order. Expedited options, when available, are shown at checkout.

You will receive tracking information by email and/or SMS once your order ships.

Cold-Chain Handling

Temperature-sensitive peptides and biologics are packed with insulated materials and cold packs designed to maintain appropriate temperatures during transit.

Upon delivery, refrigerate medications promptly according to the pharmacy label and any instructions from your provider.

If your package arrives damaged, warm when it should be cold, or shows signs of tampering, contact us immediately at Support@peptidestacks.com or 855-ESTACKS (855-378-2257) before using the product.

Subscriptions & Auto-Renewal

Certain care plans are structured as recurring subscriptions. By enrolling, you authorize automatic billing at the frequency disclosed at checkout. Subscription terms, including price and renewal cadence, are presented before you confirm enrollment.

You may cancel a subscription before the next billing cycle through your patient portal or by contacting support. Cancellation stops future charges but does not retroactively refund prior billing periods unless required by law or stated at checkout.

Refunds

Refund eligibility depends on order status:

• Provider decline: If a licensed provider declines to prescribe after reviewing your intake, you receive a full refund.
• Unavailable treatment: If a prescribed treatment becomes unavailable due to supply shortages, regulatory changes, or circumstances outside our control, you may be eligible for a refund or a clinically appropriate alternative recommended by your provider.
• Processed orders: Due to the regulated and perishable nature of prescription medications, charges are generally non-refundable once an order has been processed, compounded, and prepared for shipment, except where required by law.

Cancellations

You may request cancellation before your prescription is sent to the pharmacy. Once compounding has begun or the order has shipped, cancellation may not be possible.

Contact Support@peptidestacks.com as soon as possible if you need to cancel. We will confirm whether cancellation is still available for your order.

Questions

For shipping, refund, or cancellation questions, contact our patient support team.